Integrations with your systems
Ready-made connectors for popular CRMs and services. We connect other systems through the API.
AI assistants that follow your company's rules
They answer customers from your knowledge base, qualify enquiries and create deals in your CRM, in messengers and on your website. Anything they can't handle goes to a member of staff.
One assistant can work across several channels at once: WhatsApp, Telegram and a website widget. We connect it to your CRM, accounting system, catalogue and loyalty programme. The conversation history is saved in the CRM card.
Works in the channels people already use
Customers write where it suits them, and conversations are collected in one system.
Your own logic and rules
We configure scenarios, handover rules and access rights around your processes.
- HubSpot
- Zapier
- Telegram
- Salesforce
- Gmail
- Pipedrive
- Google Sheets
- Make
- Facebook Messenger
- Zoho
- Shopify
- Bitrix24
- amoCRM
Services you can connect the assistant to. We connect other systems through the API.
Where is my order #4127?
Packed, dispatch tomorrow by 12:00. I'll send the tracking number here.
02:14 Support
A first line of support around the clock: order statuses, terms, documents, answers to common questions.
4 of 4
Customer type Dealer, new
Volume 12 t a month
Budget up to 70,000 AED
Start December
Request qualification
Clarifies the need, volume and timing, identifies the customer type and passes a completed deal card to the CRM.
Invoice #318 sent to customer
16,800AED
- Selection
- Quote
- Invoice
- Next step
Sales
Selects the product or service, calculates the cost, issues an invoice and agrees the next step.
Gold tier 800 to Platinum
4,200points
Loyalty
Points balance, member tier, personalised offers and repeat-purchase reminders, based on data from your loyalty programme.
Sample data
Staff assistant
Regulations, reference guides and the company knowledge base in one window. Role-based access; sign-in can be set up through your corporate account.
The assistant in the bottom-right corner is built like the ones we make for clients: it answers from a knowledge base and, if there is no answer, passes the question to the team. Ask your own question or start with one of these:
This opens the assistant window.
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Your knowledge base only. Catalogue, prices, terms and regulations are the sole source of answers. If a question falls outside the knowledge base, the assistant asks for clarification or hands it to a member of staff, with no guessing.
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Rule-based handover. A complex question, an unhappy customer, a large order, non-standard terms: you set the rules. The conversation goes to a manager with its full history.
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A log of every conversation. You see what was asked and what the assistant replied. We use the log to extend the knowledge base and refine the rules.
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Limited permissions. The assistant sees only the data it needs and cannot change prices, terms or deal statuses outside the defined scenarios.
Vesta-Polymer supplies polymer raw materials to manufacturing companies. Customers write on WhatsApp with questions about grades, availability, prices and delivery terms, and replies must be fast and carry exact technical specifications.
We built an AI consultant that handles these conversations on its own:
- advises on the range: matches a grade to the application, compares specifications, suggests equivalents;
- quotes prices and delivery, dispatch and pickup terms;
- identifies the customer type and creates a lead in Bitrix24;
- issues an invoice on request.
2weeks
from kickoff to launch
- Bitrix24
- Invoices on request
The customer asks which grade suits blow-moulding 10 litre canisters. The assistant recommends a grade, compares it with an analogue in a table and explains the difference in practice.
Hi! We blow-mould 10 L canisters. Which grade would you suggest?
For canisters up to 10 L we usually recommend HDPE grade A. If you need an alternative, analogue B is close in properties:
| Grade A | Analogue B | |
|---|---|---|
| Density, g/cm³ | 0.954 | 0.952 |
| MFR, g/10 min | 0.30 | 0.35 |
| Best for | blow moulding | blow moulding, containers |
What's the difference in practice?
Both suit your task. Grade A gives slightly higher stiffness, analogue B is a little easier to process at lower temperatures.
The customer asks the price of 3 tonnes of grade A and whether they can collect it. The assistant quotes an illustrative price and gives the pickup and delivery terms.
How much for 3 tonnes of grade A? And can we collect it ourselves?
Grade A is $1.20 per kg. For 3 t (3,000 kg) the total is $3,600.Illustrative price
Pickup is available from our warehouse within 3 days after payment. Delivery by our carrier takes 2–4 business days.
Pickup works for us.
The assistant asks whether the customer buys for own production or resale, passes the request to a manager and creates a lead card in Bitrix24 with the client type, volume and product.
To prepare your order: are you buying for your own production or for resale?
Our own production, about 10 t a month.
Thank you! I've passed your request to a manager, who will confirm the terms today.
Bitrix24New leadcreated by assistant
- Client type
- Manufacturer
- Volume
- about 10 t / month
- Product
- HDPE grade A
- Responsible
- assigned
The customer asks for an invoice for 3 tonnes of grade A with pickup. The assistant sends a PDF invoice valid for 3 business days and says a manager will be in touch once payment arrives.
Please send an invoice for 3 t of grade A, pickup.
Here is your invoice. It's valid for 3 business days.PDFInvoice No. 3183 t HDPE grade A, pickup
Got it, thanks!
You're welcome. A manager will be in touch as soon as payment arrives.
Recreated in English from real conversations, shared with the client's permission. Product names are generalised and prices are illustrative.
6 sections
Catalogue – 340 items
Prices and discounts
Delivery and dispatch
Documents and invoices
Returns under review
Handover to a manager – 7 rules
Sample data
Didn't find your answer? Ask the AI assistant on this site or write to hello@oakai.online. We reply quickly.
Free consultationWe choose it to fit the task and your data requirements. Usually it is a commercial language model. If data must not leave your company, we can deploy an open model inside your environment.
It answers only from the knowledge base and hands anything outside it to a member of staff. Every conversation is visible in the log. We correct an inaccurate answer in the knowledge base, and from then on the assistant replies from the corrected version.
From your systems. We connect the catalogue, price list and accounting system, and the data updates on a schedule or in real time.
Yes. The assistant creates leads and deals, fills in fields and assigns an owner. In the Vesta-Polymer case it is Bitrix24, and we connect other CRMs through the API.
A typical launch takes 2–3 weeks. Vesta-Polymer went live in two weeks. We confirm the timeline for your project after the audit, because it depends on channels, integrations and the size of the knowledge base.
We calculate the cost of implementation after the audit and fix it for each stage. Language-model costs depend on the number of conversations, and we estimate them in advance. There is no hourly billing.
A free consultation with an engineer: 30–45 minutes, no commitment.
On the call
- We'll go through which questions arrive and through which channels.
- We'll show what the assistant can close on its own and where a person is needed.
- We'll propose scenarios, integrations and a launch plan.